Cove & Cedar — Privacy Policy
Last Updated: [Insert Date]
Cove & Cedar (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you book or stay with us.
1. Information We Collect
We may collect the following types of personal information:
1.1 Information You Provide
- Name
- Email address
- Phone number
- Payment information (processed securely by third-party providers)
- Government-issued ID (if required by law or platform)
- Booking details and communications
1.2 Automatically Collected Information
- IP address
- Device type and browser
- Usage data, such as pages visited on our site (if applicable)
1.3 Information From Booking Platforms
If you book through Airbnb, Vrbo, Booking.com, or similar platforms, we may receive your profile information, booking details, and communication logs.
2. How We Use Your Information
We use personal information to:
- Process and manage reservations
- Communicate with you
- Provide customer service
- Improve our property, services, and website
- Comply with legal obligations (tax, local regulations, identity verification)
- Protect the property and ensure safety
We do not sell or rent your personal information.
3. Legal Basis (If Applicable: GDPR/UK GDPR)
Where applicable, we process personal data on the basis of:
- Contract performance (to provide your booking)
- Legal obligations
- Legitimate interests (security, communication)
- Consent (for optional communications)
4. Sharing of Information
We may share your data with:
- Payment processors
- Booking platforms
- Professional service providers (cleaners, maintenance personnel)
- Local authorities when legally required
All third parties are required to handle data responsibly.
5. Data Security
We use reasonable administrative and technical measures to protect your data. However, no method of transmission or storage is 100% secure.
6. Data Retention
We retain personal information only as long as necessary for booking management, legal compliance, and business purposes.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct or update your data
- Request deletion
- Object to processing
- Withdraw consent
To exercise these rights, contact us at [Insert email].
8. Cookies (If Applicable)
If our website uses cookies, they may collect usage data to improve website function. You may disable cookies through your browser settings.
9. Children’s Privacy
Cove & Cedar does not knowingly collect information from children under 16. Reservations must be made by an adult.
10. Contact Us
For questions about this Privacy Policy or your information, contact:
Cove & Cedar
Email: [Insert email]
Phone: [Insert phone number]
Address: [Insert address]